Professional Standards 2017-03-15T11:53:07+00:00

Professional Standards

Ethics Complaints, Arbitration Requests and Related Information

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

The link below provides several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.

For more information about ethics complaints and arbitration requests please visit the C.A.R. website here.

REALTOR® Ethics & Board Arbitration

Ethics complaints or other complaints alleging membership duty violations may be filed against REALTORS® at any association where the REALTOR® holds membership.

Arbitration complaints (i.e., complaints requesting money) which involve REALTORS® who belong to the same association are typically filed at the local association where they share common membership.

However, arbitration complaints involving REALTORS® who belong to different associations are usually filed through C.A.R. Interboard Arbitration. Members can download and print these materials by following the link below or order a new Professional Standards Reference Manual through the C.A.R. Customer Service Order Desk, (213) 739-8200.

For more information about REALTOR® Ethics & Board Arbitration please visit the C.A.R. website here.

The National Association of REALTORS® provides Code of Ethics Training for new and existing REALTOR® members. Learn more here.